AI Support Automation
State-aware AI platform that classifies, validates, routes and resolves customer support requests through intelligent workflows. Combines Azure Logic Apps, an LLM model, Azure Functions and Azure Table Storage with seamless human escalation. Currently wired to Zendesk, but the architecture is tool-agnostic and can plug into any modern support platform.
- 58% auto-resolution rate
- 100+ tickets processed
- <$0.01 infra cost / ticket
- Designed for 30–50% support cost reduction at scale
